Privacy Policy

This Privacy Policy explains how Autocratic Solutions collects, uses, stores, and shares personal information when you use the website, purchase a product, contact support, or interact with our live-chat and community channels.

For questions about this policy or our data practices, you can contact us at support@autocraticsolutions.com.

We may collect information you provide directly, including:

• Name, email address, phone number, and message content.
• Purchase and license-delivery details linked to your order.
• Support information such as screenshots, logs, broker details, or MT4 environment information when you request help.
• Messages you send through email, contact forms, live chat, or community channels.

When you visit the website, certain technical information may be collected automatically by our hosting infrastructure or embedded services. This may include IP address, browser type, device details, referral information, pages visited, and timestamps associated with support or chat interactions.

We use personal information to:

• Process orders and deliver license keys or related instructions.
• Provide onboarding guidance, customer support, and follow-up communication.
• Maintain the website, live-chat channel, and support workflow.
• Detect abuse, spam, fraud, or misuse of our products or support systems.
• Comply with legal, accounting, tax, and record-keeping obligations.

Depending on your jurisdiction, we may process personal information because it is necessary to perform a contract with you, because it is necessary for our legitimate interests in operating and securing the website and support services, because you have provided consent, or because processing is required by law.

We may share relevant information with service providers that help us operate the business, including providers that support:

• Website hosting and email delivery.
• Payment processing and order verification.
• Live chat and support communication tools.
• Internal support notifications and operational monitoring.

We do not sell personal information to third parties for their own marketing use.

Because we use online infrastructure and third-party providers, personal information may be processed in countries other than the one where you are located. Where required, we rely on contractual, operational, or legal safeguards that are appropriate for the services being used.

The website may use cookies or similar technologies that are set by site infrastructure or by embedded services such as live chat, payments, or external media. These technologies may help those services function correctly, maintain session state, or improve support operations.

You can control cookies through your browser settings. Disabling certain cookies may affect live chat, payment flow, or other site features.

We retain personal information only for as long as reasonably needed to provide the service, maintain support records, protect the website, or comply with legal and accounting obligations.

We use administrative, technical, and organizational safeguards that are reasonable for a small software business. However, no internet transmission or storage system can be guaranteed to be fully secure.

Depending on applicable law, you may have rights to request access to the personal information we hold about you, request correction or deletion, object to certain processing, request restriction, or request data portability.

To make a request, contact us at support@autocraticsolutions.com. We may ask for reasonable verification before acting on a request.

The website and products are not intended for children, and we do not knowingly collect personal information from minors where prohibited by law. If you believe a child has provided us with personal information, please contact us so the matter can be reviewed.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the policy on this page with a revised last-updated date.

Questions about this Privacy Policy or our data practices can be sent to support@autocraticsolutions.com or through our Telegram channel at @autocraticsolutions.